Shipping & Returns

Free In-Store or Curb-side Pick-up (by appointment):

• If you are in the Burlington, Ontario area, you can choose Free In-Store Pick-up at our 3235 Fairview Street location.
• At Check-out, you can select Free In-Store Pick-up Fairview. If you choose In-Store Pick-up, you can use the link to book a convenient pick-up appointment time.  At your scheduled appointment, you can pick-up your order at the check-out counter in the store, or receive Curb-side Pick-up by parking directly in front of the Fairview store location. You will be provided with a number to call to notify staff of your parking space number.  You will be asked to show photo ID matching the name and address you provided with your order.  Please have your car trunk open, to allow staff to safely provide contactless delivery of your purchase.
• Please note that our staff abide by all government restrictions and precautions to prevent the spread of Covid-19 (including requiring the wearing of  appropriate face covering, surface & hand sanitation & maintaining physical distancing).

Shipping

• We can arrange for convenient shipping anywhere in Canada.
• We offer FREE SHIPPING for all purchases of $100 CAD or more.
• Nominal freight charges will apply to purchases under $100 CAD.
• Your shipment of all in-stock items will be posted via standard ground freight within 1 business day.
• We do not currently ship to P.O. boxes or to any countries outside of Canada.

Merchandise Returns

• If you would like to return your merchandise to us by mail or courier, for refund (of unused merchandise, in original condition, within 14 days of receipt), or service/warranty claim processing, please send a Merchandise Return Request email to [email protected] and we will reply with return shipping instructions.
• Any refund will include the original purchase price of the merchandise and applicable taxes (excluding original shipping charges). Refund credit will appear on your statement after URBAN TRAVELLER has received and processed your returned item(s).
• Your Merchandise Return request will require the following information:
  • Your First and Last Name
  • Full Mailing Address including Postal Code
  • Telephone Number
  • Original Transaction #
  • Date of Purchase
  • Item(s) being returned
  • Reason for Return
  • Email Address
• As a precaution to reduce the risk of COVID-19 transmission, there can be no returns or exchanges on personal care items, PPE, items that are worn against the skin or that cannot be sanitized.