Shipping & Returns

Free Curb-side Pick-up (by appointment):

• If you are in the area of the Mapleview Centre, in Burlington, Ontario, you can choose Free Curb-side Pick-up, to safely collect your order by contactless delivery to the Mapleview Centre Zone 2 designated Curb-side Pick-up parking location. 
• Select Free Curb-side Pick-up at Check-out.  Use the following link to schedule an appointment to pick-up at the Mapleview Centre Zone 2 location (https://www.urbantravelleronline.ca/bookings). At your scheduled appointment, you can park in one of the Zone 2 designated parking spaces. You will be provided with a number to call to notify staff of your parking space number.  You will be asked to show photo ID matching the name and address you provided with your order.  Please have your car trunk open, to allow staff to safely provide contactless delivery of your purchase.
• Please note that our staff abide by all government restrictions and precautions to prevent the spread of Covid-19 (including prohibiting in-person shopping in the store during the current State of Emergency & Stay-at-home orders, requiring the wearing of  appropriate face covering, surface & hand sanitation & maintaining physical distancing).

Shipping

• We can arrange for convenient shipping anywhere in Canada.
• We offer FREE SHIPPING for all purchases of $100 CDN or more.
• Nominal freight charges will apply to purchases under $100 CDN.
• Your shipment of all in-stock items will be posted via standard ground freight within 1 business day.
• We do not currently ship to P.O. boxes or to any countries outside of Canada.

Merchandise Returns

• If you would like to return your merchandise to us by mail or courier, for refund (of unused merchandise, in original condition, within 14 days of receipt), or service/warranty claim processing, please send a Merchandise Return Request email to [email protected] and we will reply with return shipping instructions.
• Any refund will include the original purchase price of the merchandise and applicable taxes (excluding original shipping charges). Refund credit will appear on your statement after URBAN TRAVELLER has received and processed your returned item(s).
• Your Merchandise Return request will require the following information:
  • Your First and Last Name
  • Full Mailing Address including Postal Code
  • Telephone Number
  • Original Transaction #
  • Date of Purchase
  • Item(s) being returned
  • Reason for Return
  • Email Address
• As a precaution to reduce the risk of COVID-19 transmission, there can be no returns or exchanges on personal care items, PPE, or items worn against the skin.