Shipping & Returns

Shipping

• We can arrange for convenient shipping anywhere in Canada.
• We offer FREE SHIPPING for all purchases of $100 CDN or more.
• Nominal freight charges will apply to purchases under $100 CDN.
• Your shipment of all in-stock items will be posted via standard ground freight within 1 business day.
• We do not currently ship to P.O. boxes or to any countries outside of Canada.

Merchandise Returns

• If you would like to return your merchandise to us by mail or courier, for refund (of unused merchandise, in original condition, within 14 days of receipt), or service/warranty claim processing, please send a Merchandise Return Request email to Mapleview@UrbanTravellerStore.com and we will reply with return shipping instructions.
• Any refund will include the original purchase price of the merchandise and applicable taxes (excluding original shipping charges). Refund credit will appear on your statement after URBAN TRAVELLER has received and processed your returned item(s).
• Your Merchandise Return request will require the following information:
• Your First and Last Name
• Full Mailing Address including Postal Code
• Telephone Number
• Original Transaction #
• Date of Purchase
• Item(s) being returned
• Reason for Return
• Email Address