Shipping & Returns

Free Local Delivery (vs. Free In-Store Pick-up)

• To reduce the risk from physical contact from In-Store Pick-up (due to the COVID-19 pandemic), we are now offering FREE LOCAL DELIVERY to your home.
• If you are WITHIN 25 KMS of the Urban Traveller Mapleview Centre location, we will safely deliver your order to your home at NO CHARGE.
• Please see the Free Local Delivery Map for an outline of our 25km free local delivery zone.
• Our staff will observe increased precautions (including surface sanitation & physical distancing) to ensure your order is safely delivered while protecting you and our delivery personnel from the risk of transmission.

Shipping

• We can arrange for convenient shipping anywhere in Canada.
• We offer FREE SHIPPING for all purchases of $100 CDN or more.
• Nominal freight charges will apply to purchases under $100 CDN.
• Your shipment of all in-stock items will be posted via standard ground freight within 1 business day.
• We do not currently ship to P.O. boxes or to any countries outside of Canada.

Merchandise Returns

• If you would like to return your merchandise to us by mail or courier, for refund (of unused merchandise, in original condition, within 14 days of receipt), or service/warranty claim processing, please send a Merchandise Return Request email to [email protected] and we will reply with return shipping instructions.
• Any refund will include the original purchase price of the merchandise and applicable taxes (excluding original shipping charges). Refund credit will appear on your statement after URBAN TRAVELLER has received and processed your returned item(s).
• Your Merchandise Return request will require the following information:
• Your First and Last Name
• Full Mailing Address including Postal Code
• Telephone Number
• Original Transaction #
• Date of Purchase
• Item(s) being returned
• Reason for Return
• Email Address