Customer Service

If you have any questions about the products we carry or require assistance with your order, please contact us.  


Call us

Fairview Street Location (Burlington) at (905) 631-1144.

If you would like to leave a message we will respond to your call as quickly as possible. We ask that you please leave a detailed message, and please include your full name, as well as a number where you can be reached, and we will return your call as soon as possible.


Send us an email

Contact our Customer Service by email to [email protected] and we will reply promptly within one business day.


Visit us In-Store.

Fairview Location: 3235 Fairview Street, Unit #3, Burlington, ON L7N 3L1

  • Please note that our staff abide by health authority recommendations & precautions to prevent the spread of Covid-19 (including wearing of appropriate face covering if requested, surface & hand sanitation & maintaining physical distancing while serving customers).  As of the Mar 21/22 Ontario Government and City of Burlington mask mandate repeals, customers are no longer required to wear face coverings in the store.

Urban Traveller: Exceptional Luggage & Travel Accessories.

Address Urban Traveller 3235 Fairview Street, Unit# 3 L7N 3L1 Burlington, ON
Contact 905-631-1144 [email protected] Open Mon-Sat: 10am-6pm & Sun: 12pm-5pm > Closed Canada Day Monday, July 1/24
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